Guide to Teleworking for MA State Employees

The MA Telework Knowledge Base has been retired. Previous published guidance in the Knowledge Base was either no longer relevant or has been relocated to a new home – as outlined below.

EOTSS Guidance

Current EOTSS guidance relative to our Standard Operating Environment, as well as guidance in support of a hybrid workforce, can be found in the Future of Work Playbook. The playbook covers guidance on security, collaboration tools, unified communications services, and other resources that had been previously published here. Please reach out to your agency leadership and secretariat chief information officer for more information.

Commonwealth VPN

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.

Modern Workplace Program (MWP)

Information on the Modern Workplace Program, including Office 365, SharePoint, and Teams training can be found here. For specific MWP questions relative to your agency, please reach out to your SCIO and your secretariat MWP Change Management Lead.

Other Guidance

All other information previously included in the Knowledge Base can be found at the EOTSS Office of Operations and Service Management and in ServiceNow.

Last updated