# Guide to Teleworking for MA State Employees ### **EOTSS Guidance** Current EOTSS guidance relative to our Standard Operating Environment, as well as guidance in support of a hybrid workforce, can be found in the Future of Work Playbook. The playbook covers guidance on security, collaboration tools, unified communications services, and other resources that had been previously published here. Please reach out to your agency leadership and secretariat chief information officer for more information. ### **Commonwealth VPN** The [Commonwealth's VPN service](https://www.mass.gov/commonwealth-vpn-service) is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners. ### **Modern Workplace Program (MWP)** Information on the Modern Workplace Program, including Office 365, SharePoint, and Teams training can be found [here](https://www.mass.gov/modern-workplace-program). For specific MWP questions relative to your agency, please reach out to your SCIO and your secretariat MWP Change Management Lead. ### **Other Guidance** All other information previously included in the Knowledge Base can be found at the [EOTSS Office of Operations and Service Management](https://www.mass.gov/orgs/operations-and-service-management) and in [ServiceNow](https://www.mass.gov/servicenow). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://telework.digital.mass.gov/-M2eNTjtfqjnJw4InYnq/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.